Refund policy

🔄 Return & Refund Policy

At AMAHOME, customer satisfaction is our top priority. We aim to provide high-quality home and lifestyle products with a smooth shopping experience across Pakistan.

If you are not fully satisfied with your purchase, please review our return and refund policy below.

✅ 7-Day Return Window

We offer a 7-Day Easy Return Policy.

You may request a return or exchange within 7 days of receiving your order if:

  • The product is damaged

  • The wrong item was delivered

  • The product has a manufacturing defect

  • The item is incomplete or missing parts

To be eligible, the item must be:

  • Unused and in original condition

  • Returned with original packaging

  • Accompanied by proof of purchase/order number

📦 Non-Returnable Items

The following items cannot be returned or exchanged:

❌ Used or damaged products caused by misuse
❌ Products without original packaging
❌ Clearance or final sale items
❌ Personal care/hygiene items after opening
❌ Products damaged after delivery

AMAHOME reserves the right to reject returns that do not meet our policy conditions.

🔁 Exchange Policy

We offer exchanges for:

  • Defective items

  • Wrong products received

  • Size/variant issues (if applicable)

Once your return is approved:

  • Our support team will guide you through the exchange process

  • Exchange delivery timelines may vary based on stock availability

If the requested replacement product is unavailable, a refund or store credit may be offered instead.

💰 Refund Policy

Refunds are processed only after the returned product is received and inspected by our team.

Approved refunds may be issued via:

  • Bank Transfer

  • JazzCash / Easypaisa

  • Store Credit (where applicable)

⏳ Refund Processing Time

After approval:

Refund Method Estimated Time
Bank Transfer 3–7 Working Days
JazzCash / Easypaisa 1–3 Working Days
Store Credit Within 24 Hours

Please note that processing times may vary depending on banking services and public holidays.

📲 How to Request a Return

To initiate a return or exchange:

Step 1

Contact our support team within 7 days of delivery.

Step 2

Share:

  • Order number

  • Product images/videos

  • Reason for return

Step 3

Our team will review your request and provide return instructions.

Step 4

After inspection, your exchange or refund will be processed accordingly.

🚚 Return Shipping

  • Customers may be required to pay return shipping charges unless the issue was caused by AMAHOME.

  • In cases of damaged, defective, or incorrect items, AMAHOME will cover the return shipping cost.

❌ Order Cancellation

Orders can only be cancelled:

  • Before dispatch

  • Within a limited processing window

Once the order has been shipped, cancellation requests may not be accepted.

⚠️ Important Notes

  • Slight color or size differences may occur due to lighting and screen variations.

  • Delivery charges are non-refundable unless the error was on our side.

  • Refunds will not be issued for delays caused by courier services or unforeseen circumstances.

📞 Need Assistance?

Our support team is always here to help.

AMAHOME Customer Support

📧 Email: info@amahome.pk
📱 WhatsApp: +92 325 5088677
🕒 Support Hours: Monday – Saturday | 11 AM – 7 PM

❤️ Thank You for Shopping with AMAHOME

We truly value your trust and support. Our goal is to provide premium products, reliable service, and a hassle-free shopping experience for every home in Pakistan.